Navigate Payments with Ease: Move Central’s Seamless Payments Guide
BEFORE THE MOVE
| Customer Journey Stage | Upon Booking the Move |
| Payment Type | Deposit |
| Amount | $100 for Local Moves $250 for Long-Distance Moves (for every $5000 of estimated moving costs) |
| Payment Methods | Debit/Credit Cards |
| Understanding the Why | The Deposit is a small upfront payment required to lock in your move date, time, and the fantastic crew ready to groove with you o n your moving day. Your deposit is like the VIP pass to a hassle-free move. Lock it in, and let’s rock this move together! Cancelling or Rescheduling? Life happens! Notify us at least 24 hours before your move for a fully refundable deposit. |
ON THE MOVE DAY – BEFORE the Move
| Customer Journey Stage | The Morning of the Move Day – Before Dispatching Crews |
| Payment Type | Preauthorization |
| Amount | Determined based on the move and crew size. |
| Payment Methods | Debit/Credit Cards |
| Understanding the Why | Preauthorization is a process where a certain amount of money is temporarily held from your credit or debit card to ensure that funds are available for your move. Shortly before the move is complete, the final cost is adjusted based on actual time and services provided. Think of preauthorization as a friendly handshake between your bank and Move Central. It’s our way of saying, “Hey, we’re about to do some heavy lifting here, can you spot us the funds?” |
ON THE MOVE DAY – End of the Move
| Customer Journey Stage | At the End of the Move – Half Hour Before End Time |
| Payment Type | Move Balance |
| Amount | Based on actual time and services rendered. |
| Payment Methods | Cash or Zelle: on all amounts, Debit/Credit cards: on amounts under $4000, Wire Transfer or Cashier’s Check: on amounts $4000 and up, Cash, Wire Transfer or Cashier’s Check: for Travel Fee on Long-Haul Moves. “PayPal PayLater additionally accepted as financing option.” |
| Understanding the Why | The Move Balance is the total cost of your move, including services such as Labor, Double Drive Time, materials, truck/fuel, and other charges, minus the deposit. It’s essentially the remaining amount due after the deposit has been deducted. By offering a variety of payment options, we ensure that the payment process is as smooth as your move. It’s out way of making sure that the only “change” you must worry about is your new address, not the jingling coins in your pocket! |
Pro Tip: Keep those Cards charged, Cash stacked, and Zelle ready for a moving beat that rocks!
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